TradePort partners with only the best shipping providers to provide you with fast and reliable service.
You can rest assure that your TradePort purchase will arrive on your doorstep quickly and safely.
TradePort will ship your packages using one of the following services at our discretion
NOTE: All shipments valued over $300 will ship via UPS only. No exceptions!eBay will send the buyer and e-mail with the tracking number. Tracking information can also be found in the Purchase History section of My eBay, on the Order Details page and on the Feedback page.
Your TradePort purchase is covered under a 30-day limited warranty against defects from the date of purchase. In the unlikely event that your product arrived “not as described”, please contact us. After 30 days, the manufacturer warranty is the only warranty in effect, if applicable. Warranty terms and conditions may vary by product or manufacturer.
For additional warranty coverage beyond TradePort’s 30-day limited warranty and/or manufacturer warranty, SquareTrade offers 2-5 year Service Plan coverage for NEW electronics and 1-2 year Service Plan coverage for REFURBISHED and USED electronics. Coverage for USED items is only available for items sold on eBay. Please click here to purchase a SquareTrade warranty for your TradePort purchase!
You have questions regarding your product? We have answers. TradePort customers are eligible for complimentary phone support within the first 30-days of ownership. Please contact us Monday through Friday 9AM to 5PM EST.
My product arrived with a missing accessory! How can you resolve this quickly?
TradePort has processes in place to ensure that your order arrives complete with all advertised accessories. Please check the retail box and /or shipping box and packing materials thoroughly before contacting TradePort to report a missing accessory. If you are unable to locate a missing accessory, please contact us and we will expedite the missing accessory to you within 1 business day of your request. If we don’t have the accessory in stock, we will offer you a partial refund to compensate you for the missing accessory.
My product arrived “not as described” in the eBay listing? How are you going to resolve this problem?
TradePort tests and inspects every item before it is shipped to our customers. We must assume that the product leaving our warehouse is in the condition advertised in the eBay listing. To rule out user or environmental error, we ask that take the following steps before contacting TradePort:
TradePort’s 30-day limited warranty gives you time to make sure your purchase is perfect. If for any reason you are not satisfied, you can return any item, in its original condition, within 30-days from the date of purchase for a refund or an exchange. It's that simple.
My product arrived “not as described” in the eBay listing! Why should I have to pay the return shipping charges?
TradePort tests and inspects every item before it is shipped to our customers. We must assume that the product leaving our warehouse is in the condition advertised in the eBay listing. Our return policy is clearly posted on the eBay listing so you can make an informed decision before purchasing a product from our company.
Since 2002, we have found that over 80% of returns are due to user or environmental error. We do not believe that TradePort should be responsible for return shipping charges for product returned due to user or environmental error.
If we are unable to come to an agreement, TradePort will issue a UPS Call-Tag to have the disputed item returned at our expense. If the product is received defective, we will either replace the item at our expense or refund your payment in full. If the item is received functional, we will refund your payment minus the return shipping charges.
I decided I no longer want the product I ordered from you! Who pays the return shipping charges?
TradePort does NOT pay return shipping charges for product returned due to buyer remorse. We will process a refund minus the original shipping charges when the item has been received and evaluated by TradePort.
I ordered this product accidentally! Who pays the return shipping charges?
TradePort does NOT pay for return shipping charges if you accidentally ordered the wrong product. We will process a refund minus the original shipping charges when the item has been received and evaluated by TradePort.
My family member purchased this item without my authorization! Who pays the return shipping charges?
TradePort does NOT pay for return shipping charges if a family member or someone in your home or business made an unauthorized purchase. We will process a refund minus the original shipping charges when the item has been received and evaluated by TradePort.